Desert Ridge Senior Living Support LLC logo
Phoenix desert sunset
Phoenix senior living compliance & operations support
Desert Ridge logo

Empowering Assisted Living Facilities in the Phoenix Area

Compliance-ready operations, calmer families, better outcomes. Mock surveys, binder build, policies & procedures, staff training, and advisory support.

What you get

A simple, repeatable playbook that makes survey readiness part of normal operations.

  • Audit-ready survey binder structure
  • Documentation standards & templates
  • Staff training + competency checklists
  • Corrective action plans that actually get done
  • Optional monthly readiness checks
Quick contact
📞 360-953-3143
✉️ Dylan.Wells@desert-ridge-senior-living.com
Note: Services provided by a Licensed Arizona Assisted Living Manager. Non-medical, non-legal advisory support.
Services

Support that meets you where you are

Call for quote. Choose a focused readiness package or build an ongoing support plan—virtual or on-site in the Phoenix metro area.

Readiness & mock surveys

On-site or virtual mock surveys aligned to Arizona DHS expectations, with prioritized action plans and follow-up coaching.

Policies, procedures & binder build

Create or refresh policy sets, resident records, and survey binders—organized, audit-ready, and easy for staff to maintain.

Staff training & competency support

Practical training for caregivers, med techs, and leadership: documentation, incident response, infection control, and resident rights.

Census, referrals & operations coaching

Operational playbooks to strengthen intake, tours, family communication, and the day-to-day systems that reduce risk and improve retention.

Quality & risk reduction

Lightweight QA routines, monthly checks, and corrective action templates to keep compliance continuous—not a once-a-year scramble.

On-call advisory (retainer)

A trusted partner for quick guidance when issues pop up—documentation questions, resident changes, reportable events, and next steps.

How it works

A calm, structured 4-step process

Clear expectations, practical actions, and steady progress from first call to ongoing support.

01

Discovery Call

A brief introductory call to understand your community, survey timeline, and immediate risks. We align on goals, scope, and urgency.

02

Assessment & Review

On-site or virtual review of documentation, operations, and survey readiness. You receive a clear summary of findings and priorities.

03

Action Plan & Support

We address gaps together—policies, binder build, staff training, and operational fixes— focused on what matters most for compliance and stability.

04

Ongoing Guidance (Optional)

Continued advisory support, follow-ups, or retainer-based check-ins to maintain readiness and prevent last-minute survey stress.

Who we help

Built for Phoenix-area senior living

Practical support for owners, administrators, and teams who want calmer operations and confident survey readiness.

Residential assisted living homes (≤10 residents)

  • Documentation set-up, refresh, and survey binder build
  • Staff training, competencies, and daily routines
  • Mock surveys and corrective action plans that get done

Assisted living communities (11+)

  • Policy and program documentation refresh
  • Quality & risk routines (monthly checks, audits, follow-ups)
  • Leadership coaching to sustain readiness between surveys

Owners, investors & new operators

  • Operational check-ins, documentation standards, and oversight
  • Rapid readiness support when timelines are tight
  • Clear prioritization and steady execution support

Need urgent help before a survey?

We can run a rapid assessment, prioritize high-risk gaps, and help you stabilize documentation and routines quickly.

Senior Living Resources

Trusted partners & helpful links

A curated list of organizations I know and trust. These resources can help families navigate funding, planning, and next steps.

Care Funding Solutions

Care Funding Solutions is a fee-for-service organization that offers services about Arizona Medicaid Planning and ALTCS by helping families shelter and protect assets, plan for, and assist in the Medicaid Long-Term Care Program in Arizona.

Visit site

More coming soon

I can add additional trusted resources here (placement, elder law, home health, hospice, move management, and more).

FAQs

Common questions

Quick answers. If you have a specific situation, we can cover it on a short discovery call.

Do you guarantee a successful survey?
No one can ethically guarantee survey outcomes. What we can do is improve readiness by tightening documentation, training staff, and building consistent routines.
Do you work only in Phoenix?
My focus is Phoenix and the surrounding metro area. Virtual support is also available when it makes sense for the scope.
How fast can we get started?
Often within 1–2 weeks depending on availability. If your survey timeline is urgent, we can prioritize a rapid assessment.
What does it cost?
Pricing is scoped after a short discovery call. Options may include a fixed-fee readiness package, hourly advisory support, or a monthly retainer.
What types of support do you provide?
Common projects include mock surveys, binder build, policy refresh, staff training, corrective action plans, and on-call advisory support for operators.
Are you providing medical or legal services?
No. Services are operational and compliance-focused advisory support. For clinical or legal questions, we’ll coordinate with your licensed professionals.
About

Dylan Wells

Experienced, practical support from someone who understands both compliance and operations.

Dylan Wells headshot
Dylan Wells, MBA
Founder & Principal Consultant
Licensed Arizona Assisted Living Manager

I’m the founder of Desert Ridge Senior Living Support LLC and a licensed Arizona Assisted Living Manager with a background that blends healthcare operations, strategy, and hands-on compliance support. My work is rooted in helping assisted living owners and operators reduce risk, prepare confidently for surveys, and build systems that actually work in the real world.

Professionally, I serve in senior healthcare strategy and leadership roles within large health systems, where I work closely with executives, clinicians, and operators to improve performance, documentation, and outcomes. That experience translates directly into practical guidance for assisted living communities— focused on clarity, consistency, and sustainability.

Desert Ridge Senior Living Support is designed to be a trustworthy resource for Phoenix-area communities—someone who can step in, assess what matters most, and help teams move from reactive compliance to confident day-to-day operations.

Contact

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Note: Services provided by a Licensed Arizona Assisted Living Manager. Non-medical, non-legal advisory support.

Direct contact

Prefer a quick call? Reach out and we’ll respond as soon as we can.

Phone
360-953-3143
Email
Dylan.Wells@desert-ridge-senior-living.com
Service area
Phoenix Metro Area